Return & Refund Policy

Last updated: July 27, 2025

Return Window

We offer a 30-day return window from the date of delivery. If you are not satisfied with your purchase, you may return it within 30 days for a full refund.

Eligibility Requirements

• Items must be in original condition with no signs of wear, stains, or damage.
• All packaging materials, including boxes and protective wrapping, must be retained.
• Proof of purchase (order number or receipt) is required.
• The item must not have been assembled, modified, or used extensively.

Return Process

1. Contact us at [email protected] within 30 days of delivery to request a return authorization.
2. Include your order number and reason for return in your email.
3. We will provide return instructions and a return shipping address.
4. Package the item securely in its original packaging.
5. Ship the item back using the carrier of your choice.

Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged or defective. For damaged or defective items, we will cover return shipping costs.

Restocking Fees

We do not charge restocking fees on returns that meet our eligibility requirements.

Non-Returnable Items

• Items that have been assembled, used, or show signs of wear.
• Items returned without original packaging.
• Items returned after the 30-day window.
• Custom or special-order products (if applicable).

Damaged on Arrival

If your order arrives damaged, contact us within 48 hours with photos of the damage. We will arrange a replacement or full refund at no cost to you. Do not dispose of the original packaging until the claim is resolved.

Incorrect Item Received

If you receive the wrong item, contact us immediately. We will arrange for the correct item to be sent and cover all return shipping costs.

Refund Processing

Refunds are processed within 5-7 business days of receiving the returned item. The refund will be issued to your original payment method. Depending on your bank, it may take an additional 3-5 business days for the refund to appear in your account.

Order Cancellations

Orders can be cancelled free of charge if the request is made before the order has shipped. Once an order has shipped, it must be returned according to our standard return process.

Exchanges

We do not offer direct exchanges. To exchange an item, return the original item for a refund and place a new order for the desired product.

Contact

For return questions, email us at [email protected] or call +1-569-543-3432.